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Revenue Models: Performance Based vs. Cash Upfront

Carson Poppenger -

Twitter: Does it have legs?

Carson Poppenger -

Poor Front Office Process, Poinonous Front Office Environment (and at a horrendous cost)

Dick Lee -

SuperMedia’s SuperGuarantee Program Reduces the Customers’ Risk

Alan See -

Annotating over Live Meeting Shared Applications

Peter Cohan -

A Social Media War Story

Axel Schultze -

Web 2.0: The End of the Beginning

Bob Thompson -

Cash in the Attic: Unlocking Customer Value with CRM Technology

Richard Boardman -

CBM News: Apple, Google, Costco and Amazon: Customer Loyalty’s Final Four

David Sims -

Luring Back Former Customers: Triumph of Hope Over Intelligence?

Naras Eechambadi -

Good News – The Recession Is Over

Axel Schultze -

Direct Mail: Is it Dead?

Carson Poppenger -

Six Ideas for Next Generation CRM

Graham Hill -

CRM Software Vendors Leaving Cash on the Table

Dick Lee -

Bridging the “Great Wall” Between Front & Back Office

Dick Lee -

Is Print Advertising Dead?

Alan See -

Improve Customer Experience: Actions Speak Louder Than Words

Lynn Hunsaker -

Quo Vadis Facebook – Financial Trouble Ahead

Axel Schultze -

Who are the Next Generation of CRM Thinkers?

Graham Hill -

CBM News: Siperian, RightNow and the Army, YellowPin, KDB and Comrade Geithner

David Sims -
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