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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
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Free CX E-Book
Home
Enterprise Technology
Page 432
Enterprise Technology
Julie – The customer-focused account manager
Patrick Gibbons
-
July 18, 2013
11 Common Measurement Mistakes in Customer Experience Programs
Larry Freed
-
July 18, 2013
Booking.com – Personalization & Customer Analytics
Abhishek Singh
-
July 18, 2013
CMO’s Shacking up with the CIO’s
Quentin Aisbett
-
July 17, 2013
Is your contact center survey primarily used for agent performance measurement?
Jodie Monger
-
July 17, 2013
Give Your Customers What They Need Before They Ask
Tricia Morris
-
July 17, 2013
“Be careful what you ask for, because you just might get it!” Source Unknown
Will Roche
-
July 17, 2013
Achieving Common Contact Center Goals – How Technology Can Help
Hazel Mae Pan
-
July 17, 2013
Act now! No time has ever been better!
Will Roche
-
July 17, 2013
Big Data: It Doesn’t Mean What You Think It Means
Jon Miller
-
July 17, 2013
CRM Map Mashups Increase Sales Productivity
Adam Honig
-
July 17, 2013
Gaining Repeat Customer Sales from within your CRM
Dick Wooden
-
July 16, 2013
Shiny Objects and Stupid Practices Won’t Make You a Customer Loyalty Leader
Maz Iqbal
-
July 16, 2013
Get Satisfaction surfs CX wave, updates strategy and platform in move upmarket
Bob Thompson
-
July 16, 2013
Internal Quality Monitoring is unable to answer the quality question
Jodie Monger
-
July 15, 2013
Be smart about marketing technology point solutions
Scott Brinker
-
July 15, 2013
Vocus Marketing Suite: Still Mostly Social But Marketing Automation is On the Way
David Raab
-
July 15, 2013
The New Standard for Evaluating Enterprise Software is How Consumer Grade It Is
Jacob Morgan
-
July 15, 2013
Microsoft Dynamics CRM 2013 Release and Roadmap
Chuck Schaeffer
-
July 15, 2013
Why customers choose live chat for customer service
Lucy Holloway
-
July 15, 2013
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