Birmingham – August 23, 2007:A management buyout has resulted in the formation of a new contact software centre software company, Infinity Contact Centre Software (CCS). Although effectively a start up, the company already serves customers throughout Europe, across sites ranging from a six seat outbound call centre, using scripting only, to a three thousand seat operation, using it to manage inbound and outbound customer contacts, including desktop scripting and timesheets .
The software offers a range of modules designed to make operations simpler for both the contact centre agent and their managers. It originated within one of the world’s largest, most successful, international contact centre outsourcing operations, the Teleperformance Group, which remains a customer.
Having sold the software to various companies within the group, and with increasing demand for it from external businesses, a team of senior managers decided to ‘spin out’ to make the most of the opportunity. In a growth market with a proven product, it makes sense to develop the product to meet the needs of the customer base it has developed: organisations running their own contact centres now make up as much of the business as outsourced contact centres.
Managing Director Carl Adkins, who headed the management buyout, said: “We see a terrific future for the company and its software. The company couldn’t have started from a better base, with existing happy customers being served by a team they know and trust, and with a bright, exciting future.”
Across Europe Infinity CCS boasts around 5000 seats of installed software and an estimated first year turnover of over £1.1m, which the directors hope to double over the next year. Its customers include AIG, Teleperformance, Carphone Warehouse and Simply Switch./ends
