PLEASANTON, Calif. & QUEZON CITY, Philippines–(BUSINESS WIRE)–Five9, Inc., the leading global provider of on-demand call center solutions, and Bayan Telecommunications, Inc. (BayanTel), a premier provider of telecommunications and Internet solutions, today announced Bayan On-Demand, a new call center offering for outsourcers in the Philippines that is powered by Five9 technology. To help penetrate the burgeoning call center market, BayanTel will waive the first 12 months of license fees for the Bayan On-Demand call center solution and will offer outsourcers the opportunity to pay for it on a simple pay-per-minute basis, making it faster and less expensive then ever before to build a new call center or upgrade the existing one.
BayanTel’s On-Demand Call Center offering is a combination of the Five9 Virtual Call Center™ integrated with BayanTel’s network. The offering provides any call center outsourcer in the Philippines with the ability to expand their infrastructure in a matter of days or weeks to address the needs of new and existing customers. The integrated offering is also used as a comprehensive disaster recovery solution that can be instantly activated.
“This free year-long offering will provide outsourcers with a way to quickly build new call centers without the costly upfront investment that traditional call centers require,” said Tunde Fafunwa, chief executive consultant, Bayan Telecommunications. “Five9’s on-demand solutions are reliable, scalable, and offer the same voice quality as traditional call centers without the hassle of installing phone lines and hardware.”
“We are excited about this new offering and pleased that BayanTel will be able to provide the package and support to Filipino outsourcers,” said Brian Silverman, Five9’s president and CEO. “The market is very strong in the Philippines and poised for rapid growth. This offering is a great way for call centers to take advantage of the strong demand.”
The Bayan On-Demand call center offering is available immediately and can be obtained by contacting BayanTel at http://www.bayan.com.ph/contactus.aspx or BayanTel partners.
About BayanTel
BayanTel, a member of the Lopez Group of Companies and one of the top 100 companies in the Philippines in terms of gross revenue, has been providing an extensive range of telecommunications offerings and various voice and data applications to corporate and residential customers all over the country for more than 10 years. The company is also a leading provider of data communications services, such as dedicated domestic and international leased lines, frame relay services, internet access and DSL.
About the Five9 Virtual Call Center™
The on-demand Five9 Virtual Call Center™ enables companies of any size to build a comprehensive, feature-rich contact center — anywhere in the world — without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9’s on-demand service allows for easy set-up and administration of at-home agent workforces, as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location. Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.
This is rather interesting, though I guess with more and more companies setting up call center operations here (Ascend Asia, Convergys, Teletech) and with PLDT already having massive division for such operations, it’s about time BayanTel also entered the fray.