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Yaniv Reznik

Yaniv Reznik
Yaniv brings a 25 year track record in international leadership positions. While holding Senior VP positions at Amdocs, a world leader in customer experience, Yaniv led AT&T's Innovation Program, managed P&L and customer success for North America, in addition to other duties. He is a results driven leader with a passion for driving business results via technology. Currently, he is the CPO & SVP Customer Success, at nanorep and aims to bring the company to its full potential.

Why Self-Learning Knowledge Bases are the Future of Customer Service

Source: Shutterstock.com A Definition of a Self-Learning Knowledge Base A self-learning knowledge base is often found to be a key component of enterprise level self-service…

Understanding Customer Analytics and Data Analysis

Source: Shutterstock.com In the world of customer experience, we often hear people discussing the various uses and advantages of customer data analytics. The term generally...

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