Vasco Pedro

5 Predictions for Global Customer Service in 2021

After the challenges that 2020 has introduced, we’re all feeling a touch of whiplash. The pandemic has disrupted our work and personal lives, making it difficult to plan more than a week ahead at a time. However, focusing on your recovery plan can actually...

Language: The Untapped Opportunity for Global Customer Growth

Being born in a native English-speaking country comes with a lot of privilege. You can visit nearly any country in the world and find someone who speaks your language. Most global companies cater to English speakers, even though they only make up about a...

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