WIth over 10 years as a top sales/business development executive working with the Fortune 500, Jaime has a diverse perspective on how to improve key business metrics such as CX, CSAT, and improving customer loyalty. She leverages her sales, marketing and advertising background to connect with organizations on an emotional level.She consults with enterprise brands on how AI, Omnichannel, Digital Innovation & Technology can increase sales and improve CX.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.