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Tom Caper

Tom Caper
Rand Group
Tom is an experienced sales professional with 15 years experience in technology sales including ERP, CRM and BI; and currently writes for ERP software provider Rand Group.

The Case for Outsourcing Customer Service – Debunking 5 Popular Myths

Tom Caper -
Just a decade ago outsourcing used to be the elephant in the room of corporate board meetings. Today outsourcing is one of the most...

3 Easy Steps to Get More Value from Big Data

Tom Caper -
Over the past few years, the term Big Data has gone from being a hot buzz word in the technology industry to a highly...

How to Choose CRM for the Cloud

Tom Caper -
So your company has decided to move to a cloud-based customer relationship management (CRM) platform. The question is: what happens next? You've most likely...

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