Jessica Armstrong

3 ways gyms can benefit from an excellent customer experience in 2022

Jessica Armstrong -
Excellent customer support, a strong relationship, and personalization in your marketing and communication each contribute to a valuable and desirable customer experience for your clients. But when your customer experience is really successful your clients aren’t the only ones who benefit, you do too. Fitness...

How to build an unbeatable customer experience for your fitness business

Jessica Armstrong -
When a person is in search of a new personal trainer, gym, or studio they're not just looking for someone or a place that will simply collect their monthly payment and be available for questions here and there. For one, they're looking for a...

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Contact Center Planning 2023 -- Make 2023 your contact center's best year yet!
Looking for new ways to attract and retain agents? Want to streamline your tech in the year ahead? Plan smarter with the ultimate guide to contact center management and tech trends at your fingertips. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives are "winning" – able to clearly show business value. Explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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