Teresa Allen
Teresa Allen is a nationally recognized customer service speaker and customer service author. Allen is owner of Common Sense Solutions, a national training and consulting firm focused on bringing common sense to business and life. Allen is author of Common Sense Service: Close Encounters on the Front Lines and is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty.
While you are out there shopping this holiday season, make sure to take note of the customer service lessons waiting for you! Does that retail...
With a birthday the week of Halloween, you can believe that I have lots of memories of Tricks and Treats over the years... (we...
Customer conflict is often generated by one of three things: Company Error Customer Error Pollicies and Regulations Staff needs to be trained on how to…
A recent Forbes article by Robert Reiss, host of the CEO Show, highlights what Top CEOs are doing to bolster customer service. While the...
There has always been a debate on whether scripting for customer service reps will make them sound too mechanical and less spontaneous. A recent...
The J. D. Power 2012 Customer Service Champions report identifies key practices of brands that provide exceptional service. Hiring the Right People and Empowering them...
In preparation for a presentation to a client recently, I was asked to stress proactive vs. reactive service. They complimented their account reps on...
Every now and then we all need a reality check. This month I would suggest a customer service reality check in the form of...
I bought several domains on GoDaddy today. When I got to the shopping cart, there was a message that I could round up my...
As a customer, have you ever been frustrated by the way a company does business? Case in point would be the times you are standing...
Costa Concordia has supposedly offered passengers a 30% discount on future cruises. Now I don't know about you, but had I been a passenger...
The customer is not always right and you should NOT always do what they ask. Hopefully you know your products and services better than your...
I recently helped my daughter shop for a car. Next to having teeth pulled, I would rate this as one of my favorite activities....
With a birthday the week of Halloween, you can believe that I have lots of memories of Tricks and Treats over the years… (we...
When training staff on customer service improvements, we often only talk about what is done during the sale in front of the customer. It...
Yesterday I sought to clog my arteries by getting a 'FAST FOOD' lunch from a Burger King drive-thru. It was anything but fast. The...
If you have taken any trips lately, you probably have consulted a travel informationwebsite for information. I do this not only for my bookings...
I had a customer service encounter today that had so many lessons I hardly know where to begin. Since the service provider ultimately 'made...