Teresa Allen
Teresa Allen is a nationally recognized customer service speaker and customer service author. Allen is owner of Common Sense Solutions, a national training and consulting firm focused on bringing common sense to business and life. Allen is author of Common Sense Service: Close Encounters on the Front Lines and is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty.
I recently participated in a LinkedIn conversation that was started by a customer of American Airlines who was disgruntled by a perceived lack of...
Spherion Staffing commissioned a study by Harris Interactive on the 2013 Emerging Workforce. The study identified key strategies to help organizations become socially engaged...
I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into...
The folks at at Software Advice - a free resource for customer service technology reviews - just concluded a six-month project called "The Great...
Being hit by a natural disaster (tornado) and man-made disaster (fire) within a two month period will get you thinking about crisis readiness! Having...
Our last blog post focused on the cost of inconvenience in customer service. A recent Avaya study showed that 66% of customers will STOP...
Avaya today announced the results of a Customer Effort Impact Survey that highlights how the amount of work a customer exerts to obtain service...
The customer is always right Smile when you talk to the customer Don't argue with a customer the list goes on and on . .…
When you invest in customer service training, you naturally want results. The sad truth is that many times there are no lasting results from...
This is the last in a blog series on an important customer service study by Dimension Research. All survey participants were asked if they had...
This is the third post in our blog series commenting on the recent study by Dimensional Research on The Impact of Customer Service on...
This is the second post in our blog series commenting on the recent study by Dimensional Research on The Impact of Customer Service on...
An April 2013 Customer Service Study by Dimensional Research pinpointed what makes customers of mid-sized companies happy and what leaves them in dismay. This...
'How was everything?' Have you been asked this question by a hotel front desk clerk, a server at a restaurant, or a car salesman after...
This Friday, March 1st is Employee Appreciation Day. It's not too late to think of ways to show your appreciation to staff. This is...
Lagniappe is a great French word often used in Louisiana which is defined as 'The art of giving a little something extra'. I love...
My daughter moved into a new apartment recently and ordered AT&T internet service. They sent out a modem and it would not connect, so...
If you watched the Super Bowl last night, you might have received one of the best lessons ever on how to market and how...
We all resolve to do better in a New Year, but how many of us really make a plan? What if you had a concrete...
There is alot of buzz this week about Best Buy and its not about what they sold, it's about what they gave away. Evidently...