Passionate about what branding can do for a business, Sumarie found BrandBrew after more than 20 years' experience in the industry. After several years spent working in the UK, Sumarie returned to South Africa in 2000 and has since led a number of highly successful major brand launches. A proven track record for delivering highly effective branding solutions and content strategies for blue-chip companies, BrandBrew has been crafting creative solutions with a key focus on Customer Experience design.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.