Dick Wooden
Dick Wooden
CRM specialist to help you get the answers you need with sales, service, and marketing CRM software. I help mid-sized businesses select, implement and optimize CRM so that it works the way their business needs to work. My firm is focused on client success with remarkable customer experience, effective marketing and profitable sales using CRM strategy and tools.
Boosts Sales Productivity with CRM: Now & Later – Part II
35 Ways CRM boosts sales productivity; today and every future day. In Part I we covered 22 ways the use CRM can boost sales productivity...
Boost Sales Productivity with CRM: Now & Later
35 Ways CRM boosts sales productivity: today & every future day. The following list contains various ways that the use of a CRM system and...
How Nurture Marketing Brings the Human Element Into Sales
The business enterprise has two--and only two-basic functions: marketing and innovation Long ago Peter Drucker, the father of business consulting, made a very profound observation...
21 Ridiculously Obvious Thoughts on Selling for 2013 and on
Rebirth of a Salesman (and SalesWoman) One out of every nine American workers works in sales- according to the U.S. Bureau of Labor Statistics for...
Sales Model Influences Contact Managment or CRM Solution Choice
Automating success: The Choice between Contact Management and Customer Relationship Management The reality is that organizations are placing renewed emphasis on cutting costs and customer…
Sales Development Clarity – Improved and Smarter with CRM
Sales development is an integrated approach to organically and systematically growing sales, by improving the people, systems and strategies that impact sales performance. The primary...
Turn up the Positive Voice and the Negative Noise off
Positive Intelligence There is a section in the Selling Power magazine that I regularly read for coaching your sales team - a hands-on guide for...
Win More Sales: Align Sales, Product and Customers with CRM
Clearly understand the problems you solve A consistent review to gain clear understanding of the problems you solve for your customers can bring important insights...
Accelerate the way you sell – importance of Win Loss Review with CRM
Are you aligned to your client's buying process? Hearing too many "I'm sorry but we've decided to go with Company X instead of you. Thanks...
10 Quick and Important Social Media Facts for Small Businesses
The most adaptable survive, not the strongest. Let's face it, we are all in a new world of marketing and selling of our products and...
What is your prospects first impression?
Creating the best customer experience Maybe a better question to ask first is when exactly is the first impression? Is it when a prospective customer...
From Samples to Sales: One Client’s CRM Story
The path along the journey of business growth with CRM can take many different paths of improvement. Process manufacturing: Laboratory created customer specified sample...
7 Steps for a Positive Sales Image
Recently I was reminded of a few helpful reminders that apply to selling and solving a customer's challenges. Here are seven steps to...
Customer Service Drives Sales
Increase Sales with the help from folks in Customer Service The customer's experience in contacting your business, communicating with sales and service professionals and getting...
How to Choose CRM Software – Starting Point Guidelines
A CRM Systems Responsibility Let's start with a core reality about CRM - Customer Relationship Management software. The software itself is the technical component...
What 70% of Best-in-class Organizations have for Sales Forecasting
Successful, best-in-class businesses have a central repository and use predictive analysis If you are in a day to day sales creation role you probably ask...
What to Look for in a Mobile Device Management Solution
Mobility is a hot topic and every day we hear of new productivity improvements that can greatly affect your mobile access to your key...
What Do You Want To Automate, While Away?
You have been away on an extended holiday or vacation. You are getting stressed about catching up on the work that piled up while...
7 Principles and Related Action Steps in Building Customer Loyalty
One of the core beliefs of the value of CRM, involves its use in retaining profitable customers. The loyalty bond between the solutions your business...
The Lone Ranger is Not Best for Your Business Sales Growth!
Small business starts with a Lone Ranger With a small business the owner and maybe another person performs the sales activity. This "lone...