Dick Wooden
Dick Wooden
CRM specialist to help you get the answers you need with sales, service, and marketing CRM software. I help mid-sized businesses select, implement and optimize CRM so that it works the way their business needs to work. My firm is focused on client success with remarkable customer experience, effective marketing and profitable sales using CRM strategy and tools.
Six Steps to Building Better Relationships with CRM
Relationship development is central to success with CRM. So you are convinced that relationships are essential to the health of your business or organization, but...
Customers Want Consistency. Each and Every Time.
Transforming the Customer Experience Consider for a moment why you as a buyer of products and services return to a business time after time. Did...
Extreme Customer Focus – with CRM for Market Domination
Dominate your market A successful business will use its well-communicated vision of the future, having the best people, courageous communication and transparency, a culture of...
Having the Right Attitude – in Sales and for Long-term Success
Can you point out a person that has that right attitude when you are dealing with them, particually in a sales environment? Do...
The “Gut Level” value of CRM and “Who” People Interactions
"Our CRM system is the one version of the Truth" I was being interviewed the other day about the value of CRM, customer relationship management,...
How do you know if you need a CRM System? 10 Warning Signs
If you are a business owner, chances are that you already have one system or the other in place to manage information about your...
Are your customers learning faster than you?
Rapid change to True Transformation We are no longer in a period of rapid change. As Daniel Burrus states, "we have now entered an amazing...
Summary Comparison – Subscription vs License for your CRM Solution?
Cloud Subscription comparison to Capital Purchase of CRM: The selection of a CRM system is key to the success in the business development areas and...
Gaining Repeat Customer Sales from within your CRM
It cost six to seven times more to acquire a new customer than it does to sell additional services or products to current customers. So,...
Bring change to your work life and helpful resources
Considering that people and things need to change to survive and better yet thrive, its also important that implementing a successful CRM system requires...
How much consulting should you buy? Factors affecting CRM Pricing
Your company has decided to purchase a new business system - it could be accounting, warehouse management, manufacturing, CRM, QA management, Service management -...
Marketing Fields You MUST Have and Should Have in Your CRM
Identify the Important Characteristics to Amplify Marketing ROI To obtain more return on your investment in your CRM system it is important that you capture...
Create the CRM Vision of a Better Future
There are various phases that a business will consider when looking at business development and the consideration of a CRM focused business strategy. ...
“Shipping Mindset” – 10 Ways to Beat Internal Resistance
Getting Things Done: We must never allow our lizard brain's resistance to stop us from "Shipping". These 'Top 10 Ways to Beat Internal Resistance'...
Preventing Mistakes in Email Marketing: Disaster Recovery – Part 1
>Email marketing mistakes happen to the best of us, but taking the time to learn the most common ones can help us avoid some...
B2B Customer Relationship Management: 3 Crucial Differences from B2C
The word "customer," to many people given our everyday experiences, evokes the image of a person in a checkout line or someone pulling out...
Why Businesses need Customer Retention Programs
CRM - a major component in customer retention business strategy In the world of business, the main focus is always on customer satisfaction. Because of...
2013 Trends in Customer Retention Programs
Consistency requires a systematic approach Well developed customer retention strategy as a component of CRM will help any business improve their bottom line. The amount...
Selling is a Numbers Game – Is the Important Getting Measured?
It been said many times that selling is a numbers game but are the numbers you are measuring to determine personal and business success...
Profitable Customer Relationships begin with Effective Listening
Effective Listening = Profitable Customer Relationships When we blog, we create content that says what we think is important for you to hear. Sure, we...