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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
All Content
Authors
Top Authors
Top Authors by Topic
Advisors
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Author Directory
Free CX E-Book
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Posts by Shelley Rosen
Shelley Rosen
Shelley Rosen
Airlift Ideas
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Strengthening Brand America: An Interview
Shelley Rosen
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August 16, 2010
Interview with Shelley Rosen - Global Branding Expert1. Question: How would you articulate Brand America's promise?I believe there are three key words that best...
What Returning E-mails and Calls have to do with your Corporate Reputation?
Shelley Rosen
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April 1, 2010
As the CEO of your business, you know how important reputation is to your current and future success. Some CEOs go so far...
Why Change? Why Bother?
Shelley Rosen
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March 22, 2010
Let's face it. Flat was the new growth in 2009. Leaders sought to hold the line on spending, innovation and growth in the most...
Lessons from Tiger & Toyota: When defending corporate reputation and brand, speed is critical to success
Shelley Rosen
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March 9, 2010
Businesses and brands build trust with every action they take and or don't take. This is especially true when they are beneath the microscope...
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Mitchell Weisman
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If EX-CX Linkage And Integration Is Now A Priority For McDonald’s…..Isn’t That Directional For Your Company?
Michael Lowenstein
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September 13, 2024
Consumorphosis™
Michael Cooper
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September 13, 2024