Sameer Bhatia
Sameer Bhatia
Guest author Sameer Bhatia is founder & CEO of ProProfs, a leading provider of online learning tools for building, testing, and applying knowledge. ProProfs Knowledge Base Software is used to create highly-searchable online FAQ's to improve customer service and reduce tickets. It helps centralize access to organizational files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.
Why a Knowledge Base Is Such a Giant Leap in the Arena of Customer Service
Many businesses still remain unaware that offering top notch customer support is the most important thing in the sales cycle. Too many of them...
How Knowledge Management Helps Companies Make Customer Support More Effective
Customer support teams are a necessity in every company around the world. This department plays a crucial role in your business development and growth,...
How to Deal with Frustrated Customer?
Frustrated customers are a part of your business. If your customers are not satisfied, it means they once trusted your service. You need to...
Choosing the Right Knowledge Base Option For Business Use
The knowledge base application that your business can use must be checked with care. You must make sure it has the right features on...
Improving Customer Service with Mobile POS Knowledge Base Systems
If you want to improve customer service techniques you should consider utilizing a centralized knowledge base that contains all pertinent information to your company...
5 Ways that lead to Long-Lasting Customer Relationships
Every business owner is aware of the importance of customer relationships to the success of their business; however, there are only a few who...
Why Your Small Business Needs CRM Software
As a small business owner, you pick and choose your software applications carefully. You don’t need the same types of management software that a...