Choosing the Right Knowledge Base Option For Business Use


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The knowledge base application that your business can use must be checked with care. You must make sure it has the right features on hand so you will have the best possible time with keeping your knowledge base application running for as long as possible. The knowledge base option that you have should be one that offers plenty of information, is easy to follow and will be protected from outside threats that could compromise your data.

Choose Based On Your Budget

While a knowledge base solution can include plenty of details to help you keep track of what you want to profile, you must make sure your solution is affordable for your budget. The cost of a program will be organized based on the amount of money you’d have to spend for each individual agent you want to use. For instance, Freshdesk is available for $40 per agent each month while Kayako is open for $49 per agent per month.

Consider Where It Will Be Held

You can always have your help desk solution on site so it can be accessible from a local server. You can also have it installed onto a cloud server and used through what is known as software as a service. This will allow you to get your content ready for use. You can use this to give yourself control over your online knowledge base software.

The SaaS option may be a better option if you’re going to be mobile. This option will allow you to access your data from all sorts of outside sources. You can use this to reach your content without worrying about getting to a very specific computer or physical location to make it work.

How Are the Tickets Managed?

The ticket management process within your knowledge base should also be checked at this point. The ticket management plan can include a full analysis of your software based on the content that you are trying to share and how this information is to be run. If used right, it should be easier for a knowledge base to (seems incomplete)

The ticket management process can include individual parameters for things like the specific requests that people hold and how questions posed to your business can be sent through many sources. For instance, you can use Cayzu to get Twitter messages converted into support tickets.

How Is the Knowledge Base Organized?

The organization of your knowledge base is one point that you cannot afford to take lightly. The knowledge base must be organized based on the content you have, particularly through a series of categories that are easy to follow.

You can choose a series of different subcategories as necessary. Many subcategories can be added based on the requirements your business holds and how much you have in your account. If used right, your knowledge base can be organized based on the many individual categories you have to work with so you will have more control over your program.

Create a Secure Design

The security within your knowledge base is just as important as the content inside it. The security must be organized to keep your data protected so only the right people will access it.

Check and see how well your program is organized based on a firewall connection. You might have to add this separately from the rest of your knowledge base software program to ensure you’ve got the content that you know what you will use. This in turn can give you a quality control that you are able to handle without having too much trouble with making it work.

Your knowledge base solution should be reviewed carefully to give yourself the help you need when getting your help desk to run right. You can use a great help desk solution right now to make your application easy to control while also being more flexible.

Sameer Bhatia
Guest author Sameer Bhatia is founder & CEO of ProProfs, a leading provider of online learning tools for building, testing, and applying knowledge. ProProfs Knowledge Base Software is used to create highly-searchable online FAQ's to improve customer service and reduce tickets. It helps centralize access to organizational files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.


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