Improving Customer Service with Mobile POS Knowledge Base Systems


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If you want to improve customer service techniques you should consider utilizing a centralized knowledge base that contains all pertinent information to your company and its operations. If you work in retail or any service industry this knowledge base can come in the form of a centralized database where all orders and client profiles are stored and can be easily looked up by any employee.

Mobile POS Systems:
Businesses seeking to improve and streamline their customer service techniques will find a great tool in the form of mobile point-of-sale (POS) systems. These systems were once used simply to process sales transactions in a more flexible and mobile way – while this is still an important aspect, today’s mobile POS knowledge base systems offer a number of other features that allow small business owners to comprehensively transform the customer experience.

Providing good customer service involves much more than simply selling them your goods and services – a good business will also go the extra mile in addressing any questions and concerns that its customers might have. This is a basic customer service technique that will reap greater success for your business. With the latest mobile POS knowledge base systems, important information such as inventories, sales reports and details from previous transactions to be accessed instantly from any location, allowing you promptly answer any related queries.

One of the most common questions from customers and potential customers is whether a certain item is in stock. With new mobile POS knowledge base management systems, you can look up your inventory instantly and answer that question right away regardless of where you are, rather than having to manually look up your inventory and sending the customer a delayed response (which would risk them losing interest or finding another source for the product).

Mobile POS systems can also greatly streamline the in-store experience for customers. Employees sporting a smart phone (or other compatible device) equipped with the card reader and necessary software can process sales and answer questions on the spot, saving customers a considerable amount of time.

The primary benefit of a mobile POS system, however, is the degree to which it simplifies the sales process. By allowing transactions to be handled from anywhere, it reduces the amount of time and effort needed in making payments – a detail that can make the experience much more pleasant for your customers. Other issues, such as checking whether or not an item is in stock, can also be answered instantly without having to perform a physical check, making the process even more convenient.

Mobile POS systems are easy to use, and work across a multitude of devices (for example, the ones designed for the iPhone can also be used on other Apple devices as well). Once you get your hands on the necessary device, and a card reader, all you need to do is install the software and you’re all set.

By transforming the sales process into a transparent experience requiring minimal effort, mobile POS systems allow you to spend more time interacting with your customers and less time poring over the technicalities of the sales process. This not only provides your customers with a more pleasant experience, but also lets you better develop a personal relationship with them, ensuring that they will keep coming back. Overall you can reap many professional benefits when you begin to utilize a central repository for company related information and data in the form of a mobile POS knowledge base system. The diversity and convenience afforded by this customizable systems will help you improve your overall customer service techniques almost instantly.

Sameer Bhatia
Guest author Sameer Bhatia is founder & CEO of ProProfs, a leading provider of online learning tools for building, testing, and applying knowledge. ProProfs Knowledge Base Software is used to create highly-searchable online FAQ's to improve customer service and reduce tickets. It helps centralize access to organizational files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.


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