Richard Stern
Richard Stern
Richard Stern is Senior Vice President, Global Marketing for Jacada. Richard brings to Jacada more than 15 years of experience in successfully leading global marketing and new business development initiatives. Most recently, Richard served as Senior Vice President, Growth Telecom for SpinVox, a leading global speech technology company that delivers voice-to-text services for telecommunications providers.
What makes for exceptional customer service, Part 2: Using data for the customer’s benefit
Guest Post By: Karnail Jita I recently wrote about an example of excellent customer service. However, in another case, I had reason to call my...
What makes for exceptional customer service?
Guest Post By: Karnail Jita Without doubt, the media is overflowing with real life stories of customer's bad experiences with call centres so let's put...
Customer Service in the Shape of a Burrito
By Brian Olson - Sr. Product Marketing Manager, Jacada Inc. In the spirit of full-disclosure, the folks around the office are sick and tired of...
Social media: the best focus group available?
By Michelle Norris - EMEA Marketing Manager, Jacada Inc. We all recognize that the explosive growth of social media represents both challenges and opportunities for...
iPads, Curated Computing & Call Center Desktops
By Kumaran Shanmuhan - Solution Architect, Jacada Inc. Isn't it compelling to keep up with the latest and greatest information on things that matter to...
On the Road Again
Toyota began the year as a brand in crisis. The company that revolutionized the automotive industry with "The Toyota Way" was under siege. Braking...
The Great Pizza War of 2010
I'm absolutely amazed by what is happening at Domino's Pizza these days. For those of you that don't know, they recently changed their pizza...
Salesforce.com Outage – > Insert Pithy Storm Cloud Joke Here <
The Twitter-sphere is buzzing (or maybe the right term is tweezing) with news and commentary on yesterday's service outage which left their North American...