Roger Wolkoff has been called the 911 of projects, a fabulous facilitator, and the consummate communicator. Roger is a helper, fixer, and rescuer. He knows that when you build solid foundations and excellent communication, you will have engaged teams. You will spend less on turnover and re-training. Loyal and engaged employees mean customers will buy from you, which translates to higher ROI, an increase in your bottom line and better outcomes for you. Roger is the founder of All About Authenticity and has worked with clients for more than 20 years.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.