Mukesh Gupta
Mukesh Gupta
I currently work for SAP as Customer advocate. In this capacity, I am responsible to ensure that the voice of the customer is being heard and play the bridge between customers and SAP. Prior to joining SAP, I have worked with different organizations serving in different functions like customer service, logistics, production planning & sales, marketing and business development functions. I was also the founder-CEO of a start-up called "Innovative Enterprises". The venture was in the retail & distribution business. I blog at http://rmukeshgupta.com.
Its Always The Little Things that Matter
Click To Tweet I realised this yet again, when I was invited to the Hexa Experience Centre recently in Bangalore. This was an event run by…
Are You Setting Yourself Up For Failure
The Situation: My job entails a lot of travel and that has resulted in me amassing a decent number of miles on an airlines frequent...
Lessons in Marketing and Customer Engaement from A Hilarious TED Talk
I recently stumbled on to this hilarious TED talk by a British comedian – James Veitch. Firstly, I would urge you to watch the TED...
Innovation Starts with A Question
In a world where it is extremely difficult to sustain any competitive advantage you build, it is important to constantly innovate and come up...
PBTO40: Transforming Observation into Innovation with Andrea Simon
Podcast: Play in new window | Download Subscribe: iTunes | Android | Email | RSS Who is on the Show: In this episode, we are…
The Future of Banking – Promises and Threats
The past decade has already seen a lot of industry structures being redefined with leaders going bust and new age companies taking their place....
The Tale of 2 Hair Stylists
I would like to share with you what I have seen happen with two hair stylists in my neighbourhood. I would call the first hair...
Why You Lose Deals
I was attending an online sales kick off meeting where i heard Anthony Iannarino present. He is an international speaker, author, and sales leader....
PBTO32: Succeeding at Social Media Marketing and the Art of People with Dave Kerpen
Podcast: Play in new window | Download Subscribe: iTunes | Android | Email | Who is on the show today: In this episode, we host…
Invisible Problems
I just finished reading the book – Meaningful, by Bernadette Jiwa. In the book she talks about the importance of “Invisible Problems”and refers to...
Lessons in Being Remarkable from an Unlikely Place – A Museum
This post is for everyone of us who is responsible for creating experiences for our customers. I visited the Paper Museum in Basel yesterday and...
PBTO31: Insights on B2B Selling and Leading a B2B Sales team with Alok Goyal
Podcast: Play in new window | Download Subscribe: iTunes | Android | Email | In this episode, we host Alok Goyal, Partner at Stellaris Venture...
PBTO30: Digital Marketing strategies for Startups with Anshul Sushil – Founder & CEO: Boring Brands
Podcast: Play in new window | Download Subscribe: iTunes | Android | In today’s podcast episode, we host Anshul Sushil who is a co-founder of a...
PBTO27: Selfish, Scared and Stupid – A Guide to Navigating Change
Podcast: Play in new window | Download Subscribe: iTunes | Android | In this episode of Pushing Beyond the Obvious, we host author and innovation...
Customer Awareness and Customer Care
The post articulates the importance and difference between both categories, which I completely agree and wanted to bring in my perspectives on the same. Both...
A Taste of Leadership – The transition from Either/Or to Both/And
I had the opportunity to watch a TEDx Talk delivered by Alf Rehn recently and blown away by not only the way he delivers...
PBTO26: Sales Strategies to Succeed in Selling to Crazy Busy People with Jill Konrath
Podcast: Play in new window | Download Subscribe: iTunes | | In today’s episode, we bring to you Jill Konrath. Jill is an author...
Why Marketing Should Own Customer Loyalty
When I ask a room full of marketing professionals, What is the role of marketing? the typical responses are some variation of “Getting customers into…
PBTO 25: Fostering Innovation When Failing is Not an Option
Podcast: Play in new window | Download Subscribe: iTunes | | Today, we host Peter Vander Auwera. HE is the founder of Innotribe and...
Google to Alphabet and a New Model for Organisational Growth
In a blog post, that seems to have surprised almost everyone, Larry explains their reasoning behind the need to create Alphabet and how the new structure...