Mukesh Gupta
Mukesh Gupta
I currently work for SAP as Customer advocate. In this capacity, I am responsible to ensure that the voice of the customer is being heard and play the bridge between customers and SAP. Prior to joining SAP, I have worked with different organizations serving in different functions like customer service, logistics, production planning & sales, marketing and business development functions. I was also the founder-CEO of a start-up called "Innovative Enterprises". The venture was in the retail & distribution business. I blog at http://rmukeshgupta.com.
PBTO22: Growing Your Business By Building an Army of Zombie Loyalists – @PeterShankman
Podcast: Play in new window | Download Subscribe: iTunes | In today’s episode, we host Peter Shankman. He is an author, entrepreneur, speaker, and worldwide connector....
Starting Movements instead of Businesses
I recently watched a TEDx Talk titled, “How to start a movement | November Project | TEDxBeaconStreet”. This was about the founders of the...
Book Recommendation: Sprinkles – Creating Awesome Experiences Through Innovative Service
In this short, sweet and highly insightful book, Chip Bell takes us on a 9 course gourmet meal and shows us how one can...
Hiring – Whose Job is It Anyway?
Oh No, not another interview This is how I felt when I was asked to attend my 4th interview for a customer service role...
3 Strategies to Retaining Your Best Employees
Hiring the right people in your organisation is by itself a monumental task, but the process doesn’t end once the hire ins your organisation. It...
Are you an Effective Leader?
One of the simplest and the best definitions that i have come across for good and effective leadership is in the Tao Te Ching. I...
An Example of Product Development Being Done Right – Wolk Company
Airbag for the elderly When it comes to developing a new product, I have always been advocating that you first need to define a target...
Right Data at the Right Time to the Right People
Today I was travelling from Bangalore to Mumbai on an airline. I had a upgrade voucher that I used and got upgraded to Business...
Story of the Shopping Cart and the Secret to Spreading Ideas
Have you ever thought of how and when the modern day shopping cart was created? The story of the creation of shopping carts starts with Walter Deubner....
When Does True Learning Happen?
Imagine that you are a piano virtuoso and are invited to play in a series of live concerts all through summer in a different country. So,...
What I Learnt About Engagement From My Son and His Friends
We had planned a small new year eve party at our home yesterday. We had invited a few of my 10 year old son’s...
Stop Annoying Your Customers
Have you ever felt that you are taken advantage of, your patience taken granted for? Today, I felt the same with a set of...
How to Build an Insanely Successful Product or Service
I was at a tech startup event last week and as is at all these events, there was a discussion about how do you...
Seven Secrets of Highly Effective Storytelling
If there is one skill that would help you to connect with your peers, customers, partners, spouse and kids equally and set you up...
What can Sales Executives Learn from the Book “Switch” by Chip and Dan Heath
One of the most important skills that the sales executive policies leader needs to succeed is an ability to create a need or desire...
What can We Learn from A String Quartet About Creativity, Innovation & Branding
Quartets playing classical music have been around for centuries. However, with the explosion of music genres and musicians (thanks to YouTube and Kickstarter), they...
PBTO17: The role of a CEO is to Build, Own and Transfer an institution – @Anaggh Desai
Podcast: Play in new window | Download Who is on the show today: In today’s episode, we host Anaggh Desai. Anaggh is a business veteran with…
PBTO16: Neil Patel (@NeilPatel) talks Entrepreneurship
Podcast: Play in new window | Download Who is on the show today: In today’s episode, we have Neil Patel. Neil is a serial entrepreneur & co-founder…
To Be on the Safe Side
More creative ideas and innovations have been killed by these six words than by anything else. There have been enough studies that have shown that...
We Cannot be Allergic to Failure and Still be Innovative – @windspike
There are some very interesting learnings from this award winning experiment: Lead: It is better to start something rather than wait for approval. Aaron did...