Perry Price

AI and the Next Generation of Omnichannel Engagement

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Technology has transformed our society. Most of us constantly have smartphones or other mobile devices in our hands – and if not in our hands, then they are never too far away. This obsession with technology, paired with an increased accessibility to it, has...

Why Banking Contact Centers are Looking to Chatbots in 2019

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From applying for a car loan online rather than in-person at a local bank branch to buying clothes from a mobile application instead of at the mall, today’s consumers are communicating with businesses through digital channels at an escalating rate. And, because of this...

How UC Analytics Can Personalize CX

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Technology is dramatically changing the ways consumers interact with businesses today. Because of the explosion of digital technology in particular, customer experience has quickly become the main focus across the board in terms of business success and retaining satisfied customers. For instance, Harvard Business...

Fintech & Banking: The Shift in Customer Experience

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Digital transformation has taken a hold of the financial services industry. Today’s banking landscape has been divided into two main roles: traditional financial institutions and disruptive fintech applications. While the differences between the two are stark, a shared goal remains: improving the customer experience....

Why Salesforce’s Disruption of Siebel Should Matter to UC Now

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Tech advancements have clearly marked the last 30 years — as names like Apple, Google and Microsoft have emerged to the fore. But if we rewind the clock, there was one equally influential player in the beginning whose name has been often left out...

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The Corona virus and the probable and desirable future

[06/02/2020] After the corona virus crisis what? This conference seeks to look at a desirable future, a desirable society and business mix; Sustainability and prosperity and re-define prosperity. The conference also examines what may happen and what we may be driven to and why they could be entirely different.

Patient Experience Should Never be on the Backburner

Hospitals and healthcare organizations are rewriting their Patient Journeys, taking notes from Customer Experience. Join PX Academy, a subsidiary of CX University, and lead the way in your Patient Experience, backed with PXS Certification and even college credits.

How to Sustain Relationships with Customers and Employees During the COVID-19 Crisis

CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.

Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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