Perry Price
AI and the Next Generation of Omnichannel Engagement
Technology has transformed our society. Most of us constantly have smartphones or other mobile devices in our hands – and if not in our hands, then they are never too far away. This obsession with technology, paired with an increased accessibility to it, has...
Why Banking Contact Centers are Looking to Chatbots in 2019
From applying for a car loan online rather than in-person at a local bank branch to buying clothes from a mobile application instead of at the mall, today’s consumers are communicating with businesses through digital channels at an escalating rate. And, because of this...
How UC Analytics Can Personalize CX
Technology is dramatically changing the ways consumers interact with businesses today. Because of the explosion of digital technology in particular, customer experience has quickly become the main focus across the board in terms of business success and retaining satisfied customers. For instance, Harvard Business...
Fintech & Banking: The Shift in Customer Experience
Digital transformation has taken a hold of the financial services industry. Today’s banking landscape has been divided into two main roles: traditional financial institutions and disruptive fintech applications. While the differences between the two are stark, a shared goal remains: improving the customer experience....
Why Salesforce’s Disruption of Siebel Should Matter to UC Now
Tech advancements have clearly marked the last 30 years — as names like Apple, Google and Microsoft have emerged to the fore. But if we rewind the clock, there was one equally influential player in the beginning whose name has been often left out...