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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Column
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News
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Authors
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Posts by Chandan Kumar
Chandan Kumar
Chandan Kumar
Penguin CRM Pvt. Ltd.
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Open source business applications – Complements Six Sigma
Chandan Kumar
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May 31, 2010
Enterprise software applications are now defining new heights for Six sigma. As we all are aware that Six Sigma is defining any process in...
Websites – now a business tool !!
Chandan Kumar
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April 3, 2010
Earlier, keeping websites considered only for web presence, where interested people might visit and confirm with ones company’s credentials. Later on, even small and...
CRM implementation success- list of key questions you should ask from yourself
Chandan Kumar
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March 20, 2010
Whenever you are planning or thinking of CRM implementation at your organization, the first question you should ask form yourself – Why you need...
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