Patrick Headley is Sales and Marketing Director at GI Direct. He has held roles with Colorgraphic and J Howitt & Sons before joining GI Direct in 1993. Patrick started with GI Solutions Group as a senior sales person, progressing to Business Development Director, and now heads the sales team.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.