As Chief Marketing Officer, Nilanjan is responsible for developing and nurturing Minacs' market relationships, solutions, sales support, and brand experience. He brings over two decades of experience and insights in technology and technology-driven businesses that enrich Minacs' marketing strategies. His career experience spans the computer, office automation, software and outsourcing industries.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.