Nate Vickery

How to Painlessly Scale your Customer Support

Just as delivering a great and valuable product or service, it is equally important to provide quality customer service as your business continues to grow. Businesses that need to scale their support up are lucky because distributed support teams are the most flexible option....

Tight vs Loose Company Culture – Pros and Cons

Modern workplaces don’t require following strict rules on behavior and formal etiquette towards others. The workplace has become more relaxed over the last couple of decades. During the majority of the 20th century, the companies were much more hierarchically inflexible and very strict. As...

5 Awesome Sales Tips from Industry Professionals

Being a top salesperson is a challenging endeavor in any industry. Lead generation is an ongoing challenge and wherever and whatever you sell, you have to rise up and utilize well-established and proven techniques in order to strike a bargain. Beyond everything else, you...

Top 6 Solutions for Successful Customer Service Management (Plus a Bonus One)

The numbers are very clear – retaining an existing customer is much more important than attracting new ones. For instance, the mere price of retaining an existing customer is five to seven times lower than attracting a new one. A return customer will also...

Self-Service – The Best Way of Dealing with Impatient Customers

Fifteen years ago, customers wanted to be able to resolve their issues over email; then they began to expect a reply within 24 hours. But the days when it was ok to answer an email within 24 hours are long gone, in fact, according...

Beyond Automation: The Downsides of Humanless Customer Service

To say that customer service is important is an understatement. According to Parature’s Global Customer Service Report, 97% of consumers in the world find customer service very, or at least somewhat important in their choice of a brand. What’s more, consumers are willing to...

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