As a Product Marketing Manager, Natasha Oxenburgh directs marketing strategy for Bluewolf's customer care, marketing, and social business services. Previously, Natasha lead Bluewolf's external social strategy and an internal initiative to drive employee engagement. Prior to Bluewolf, Natasha worked in the United States Peace Corps as a community health worker in both Madagascar and Mali. Follow Natasha on twitter!
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.