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Marcy Riordan

Marcy Riordan
As the global leader of analytics at TTEC Digital, Marcy Riordan leads a team of talented data professionals who bring together leading-edge technical skills with the know-how to apply insights that drive business value. Marcy is a career-long evangelist of applying data-driven decisioning to create amazing customer experiences. Her team’s expertise spans the full breadth of analytics, from data modernization services to cutting-edge AI and machine learning solutions, integrated data visualizations, and analytics consulting.

Low Risk, High Reward: 3 Places for AI in Your Contact Center

With all the buzz around artificial intelligence (AI), many contact center leaders feel like they’re already falling behind with AI adoption. Implementing any new...

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