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Mike Milburn

Mike Milburn
Michael Milburn is the Senior Vice President and General Manager of Salesforce Service Cloud, the #1 customer service solution enabling companies to provide amazing customer service on any device, anytime, through any channel. Service Cloud is also the landslide Leader of Gartner's Magic Quadrant in customer service. Michael is responsible for driving the innovation and direction of Service Cloud, ensuring that businesses are empowered with an all-in-one customer support platform.

Avoiding Customer Fails and Why The Customer Was Always Right in 2014

We are undeniably operating in the “Age of the Connected Customer,” an era where engaging with customers is of the...

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