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Michael Mallett

Michael Mallett
Michael is Medallia's Digital Suite Solution Principal for website, mobile app, SaaS, and IoT experience management. With 12+ years in the customer experience space, he routinely advises on audience engagement, experience analytics intelligence, and systematic optimization and personalization action management strategies to impact customer, employee, and product experiences.

What It Takes to Elevate Your Digital Experience to Meet Customer Expectations

Today's customers want fast, straightforward, and personalized interactions with brands — both offline and online. While in the past it's been easier for brands...

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