Matt Edmunds is the Vice President of Financial Services and Collections for SoundBite Communications. He has over 20 years of hands-on industry and operational experience. Matt leads sales, marketing, services and product development efforts tailored for these industries.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.