Margarita Hakobyan
Margarita Hakobyan
CEO and founder of MoversCorp.com, an online marketplace of local moving companies and storage facilities. Business women, wife and mother of two with bachelor's degree from the University of Utah with a concentration in International Studies and a Masters Degree also from the University of Utah with a degree in International business.
Should Your Business Accept Crypto as a Customer Payment Method
Introduction In 2022, organizations continue to question whether or not they should accept crypto as a legit payment method from their customers. In a tech-driven...
Customer Referrals and Returns Are the Main Sources of Growth for This Industry
Most people think that the success of a business lies in how many new customers it gathers over time. However, experienced sales and marketing...
How Small Customer Experience Improvements Can Add Up To Big Changes
Nowadays, there is stiff competition in the market with many businesses competing against each other. Therefore, the customer experience is a core part of...
Customer Service in the Automotive Industry is Changing After Covid19
There is no denying that the COVID -19 has caused an unprecedented disruption in every domain and the automotive industry is no exception. As...
What Is Customer Obsession and How to Achieve It
True customer obsession is fundamentally about empathy, accomplished by listening to your customers. You may understand your clients' needs and develop genuine sympathy for...
How to Handle Negative Customer Reviews
Negative criticism, whether it's from a coworker or a manager, has the power to demoralize and discourage. The good news is that you can...
How to Measure Customer Lifetime Value
Retaining customers should always be the main goal of any company. While gaining new customers is also important, constantly searching for new clients can...
Relationship between Employee Job Satisfaction and a Customer’s Repurchase
Customer satisfaction is an integral part of a company's success, as a satisfied customer returns. They will usually post about their experience online, tell...
Marketing Your Business to Customers with Little or No Money
Many people have the misconception that marketing your business costs a fortune. It is worth noting that there are many proven ways through which...
Your Site Traffic – Is it Your Customers or Bots?
If a large majority of your website traffic consists of bots, then this is a sure sign of concern for you. There are many...
Things Business Owners Should Do About Employee Recognition
As a business owner, if your focus is not employee recognition, it’s important that you start working on it. According to studies, 82% of...
What is Data Classification and What Customer Information Should be Classified
Classifying data can serve numerous purposes and have countless benefits for professionals. There are also many naming conventions that you can follow to classify...
Implementing Customer Retention Strategies to Increase Lifetime Value
It is much cheaper to get repurchases from current and former customers than it is to find new customers. Returning customers also spend more...
How COVID-19 Has Changed Customer Behavior
The pandemic heralded many changes with sudden stay-at-home orders and social distancing requirements, resulting in new challenges for businesses to face, including significant changes...
Protect Your Customers’ Data: Establishing Privacy and Security Programs
Privacy and security programs can go a long way in ensuring customer data protection. Beyond the obvious moral and legal obligation, there are reputational...
5 Techniques Businesses use to Capture Customer Attention
One of the biggest and most asked questions of the business industry revolves around capturing customer attention. As long as there will be goods...
9 Ways to Make a Good First Impression on Your Customers
Making a good first impression is more important than ever before. With social media and the web, your online presence is an important tool...
How Restaurants Can Give Customers the Best Experience During COVID
The COVID-19 pandemic has had a devastating impact on the restaurant industry. According to the National Restaurant Association, realized sales in 2020 came in...
7 Customer Support Services That Make Sense to Outsource
Customer support services will make sense to outsource if quality and cost considerations are in line. Of course, you do not want bad karma...
Customer Confidence is Declining – What’s Next for Retail After COVID-19
Much of everything connected with COVID-19 has been surprising. Take for example the V-shaped recovery, the astoundingly small time it has taken to get...