Ladona Stork is passionate about helping call center leaders find ways to make it easier to meet their goals. With over 25 years leading call center teams, she knows firsthand of the crazy life in the call center where there is never enough time and always too many fires!
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.