Perry Kuklin
Perry Kuklin
Perry Kuklin is the Director of Marketing and Business Development for Lavi Industries, a leading provider of public guidance, queue management and crowd control solutions.
Measuring the Payback of a Better Queue
When you look at all the areas in which a business can invest its time and attention, queue management doesn’t always jump to the...
Top Queuing Strategies to Cut Perceived Wait Times
The waiting line experience is proven to be a huge factor in determining a business’ overall customer satisfaction rating. So, how do you impact the...
Can Waiting Lines Become a Thing of the Past?
Online retailers have been able to capitalize on a number of convenience factors for their customers. Customers can shop on their own time 24...
10 Elements of a Great Waiting Line [INFOGRAPHIC]
A waiting line must be constructed logically as well as strategically to successfully do its job: Keep customers moving and keep them happy. The...
How to Use Big Data to Improve the Waiting Line Experience
Big data is more than a buzzword. It represents a real opportunity and challenge for businesses of all types that are striving to build...
Waiting Lines and the Customer Experience
According to a recent Oracle Global Research Study, 97 percent of executives agree that delivering a great customer experience is critical to business advantage...