Online retailers have been able to capitalize on a number of convenience factors for their customers. Customers can shop on their own time 24 hours a day; items are shipped directly to their door steps; and they avoid the dreaded “waiting in line.”
Meanwhile, brick-and-mortar retailers have had to learn to compete by offering customers options to shop online and pick up in store, and by offering price matching guarantees. Now, with the latest technology in Virtual queuing delivers real business results. Eliminating “waiting in line” allows brick-and-mortar retailers to continue to compete in an ever increasing mobile world. Virtual queuing also delivers more effective customer service through direct communication via tickets, LCD displays and sms messaging, increasing overall customer satisfaction and positively affecting the business’ bottom line.
