Laura Meredith
Laura Meredith
Director of Public Relations at Pretium Pretium Solutions is the premier provider of cutting-edge, sustainable and globally recognized customer service, call center and sales training, consulting and leadership programs.
Is Your Customer Service Experience a Long Line to Customer Loyalty?
I happened upon this marvelous animation and wanted to share its fantastic portrayal of the frustrating customer service experience. We've all had little red bear's...
Even Your Dog Deserves Excellent Customer Service
I sent my husband off to work today with our two St. Bernards, Otis and Rosie. Both stood on the back seat of...
Sleepy Guy’s Excellent Customer Experience Adventure
OK, I'm all about true confessions. I've already admitted in prior blog posts my addiction to The Voice and that I play tennis...
Status Update : Excellent Customer Service
I stumbled on a statistic this morning that absolutely blew my mind. Maybe I hadn't had enough coffee yet, but I literally...
Excellent Customer Experience: It’s More Than Just a Good Sandwich
"People may not remember exactly what you did, or what you said, but they will ALWAYS remember how you made them feel." I don't recall...
Emotion Anyone? What Great Customer Experience & Tennis May Have in Common
I made what I think is an observation about an unusual difference between men and women today while I was on the tennis court....