Kyle Wong is a founder, tech expert and frequent media commentator. He currently serves as the chief strategy officer for Emplifi, a customer engagement platform. Kyle is a regular and in demand speaker on topics like influencer marketing, UGC, digital marketing, entrepreneurship and various leadership and career topics.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.