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Katie O'Connell

Katie O'Connell
In her role as director of customer programs, Katie meets regularly with RightNow clients to learn about their challenges and successes. Previously, Katie ran RightNow's North America public relations program. Prior to RightNow, she helped drive strategic public relations for Oracle, Siebel, Commerce One, and Informatica.

Social Lessons Learned from drugstore.com

Drugstore.com, a leading online retailer of health, beauty, skincare, vision and pharmacy products, has built a brand known for uncommonly superior customer experiences. As...

MySpace: Social Media Transforms Customer Experience

In a session at IQPC’s Call Center Week recently, Tish Whitcraft, senior vice president of customer experience and operations at MySpace, talked about social...

Creating a Candid Culture

Last week in Las Vegas at IQPC Call Center Week I saw Steve Kaay from US Auto Parts deliver an insightful keynote presentation to...

Social Media, Customer Service & Comcast

I was in Las Vegas last week at IQPC Call Center Week and I was thrilled to see Frank Eliason, Sr. Director of National...

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