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Karen Gliwa

Karen Gliwa
Karen is VP of Insights at OpinionLab, with an extensive background in researching digital consumer trends, customer experience and Voice of Customer.

3 huge future customer journey mapping trends you need to know about

‘Customer journey mapping’ is a widely accepted practice for customer experience teams right now as they seek consistency across all channels and touchpoints. According to...

Five things you need to know about customer journey mapping and VoC

I recently participated in a webinar with Bruce Temkin in which we explored customer journey mapping, Voice of Customer and how they combine to...

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