Julien Rio

How Conversational Commerce can Transform the Shopping Experience

Social networks have been changing for some time to be more than just a way to communicate in our private lives - promptly satisfying the needs of both businesses and consumers. Significant messaging apps like Facebook Messenger and Apple Messages are presently being adapted...

5 Steps to Create a Customer Service with a Sales Focus

Consumers have never had a greater choice of products and services to choose from. This, in turn, means that providing exceptional customer service has become a greater challenge. Putting the customer first is imperative and dissuading customers to switch from one provider to another...

4 Ways to Improve Telco Contact Centre Productivity

There is rapid innovation taking place within the telecoms industry, as many operators are differentiating through customer experience. The main criterion of choice today is CX because price and product no longer change from one competitor to another. The processing of large volumes of messages...

6 Ways to Enhance CX in 2020

Customer behaviours and expectations develop quickly. To distinguish themselves, companies have to adjust their strategy continuously. The need to fulfill outstanding customer service has nevermore been more significant than now - customers use digital channels more than ever. They expect seamless journeys through their...

5 Mistakes to Avoid for a Modern Digital Customer Service Strategy

Image credits: Shutterstock Today’s customers want to interact with brands using the same tools they enjoy for personal communication. As customers rely less on voice communication and more on messaging, social applications, and other mobile apps, brands have quickly realized they need to adopt these...

10 Tips for using Messaging Apps in Customer Care

Messaging apps can be hugely advantageous for digital customer engagement strategies, offering a multitude of benefits such as increased privacy, an alternative to live chat, new message notifications, “message read” statuses, image messaging and providing geolocation data. In a recent survey, 67% of...

Six Trends Shaking Up Customer Care in 2019

Source: Shutterstock As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year. To help you plan for 2019, we report on six major trends that are set to...

New Posts