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Julia Forsyth

Julia Forsyth
Knowledge speaks, but wisdom listens.

5 Tips for Creating Better Customer Surveys

Asking for feedback is more often than not a "swing and a miss" when it comes to making your customers feel valued. So many...

No Comment? No Insight!

I rang one of my favourite companies on Friday - they are our national airline, and I am a very loyal customer. So much...

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