Joel Goobich is a recognized business thought leader and an accomplished entrepreneur, executive, and management consultant with extensive experience in marketing, sales, business strategy, and innovation. He is a published author, blogger, veteran podcaster, and contributing writer to Forbes, Martech Cube, Martech Outlook, Business2Community, and other online publications. His latest book - HyperLeverage: Do More With What You Have For Exceptional Results provides a systematic methodology to uncover and unleash your leverage.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.