Peter Coleman

How to Take Advantage of the E-Commerce Boom

An unprecedented period of growth is upon the e-commerce world, with its market penetration increasing more in 3 months than it has in the past 10 years. The COVID-19 pandemic is forcing massive leaps away from physical retail toward online shopping (in fact, 5...

Five Ways to Streamline Your Contact Center

Earlier this year, we saw a mass migration for the global business world: a transition from physical offices and brick and mortar stores, to fully online workspaces and shopping hubs. Naturally, many customer service interactions that would typically be handled in-person were forced to...

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