Haris Saeed
Customer Confidentiality -How To Protect Confidential Customer Data?
Data is the "crude oil" of the 21st century and it is quite evident why companies invest billions of dollars in R&D to understand what customers prefer. Every year thousands of surveys and research work is done just to let companies procure data of...
How Charter Spectrum Is Helping During The Covid-19 Pandemic
It is very important for people to practice social distancing to stop the COVID-19 pandemic that has taken the world by surprise. Looking at the number of deaths, it is quite evident why WHO is asking people to stay at home and maintain social...
Why Focus On Customer Service As Much As Sales?
The sales department is always considered as the breadwinner for the company and it always remains the focal point in business operations. Sales executive does a lot of hard work to generate leads and convert them into customers. The sales team helps the organization...
What Is the Online Customer Perception When It Comes To Digital Marketing?
For any of the business entities, the customer's perception is very much important as we all know that nowadays, we are going with the world of the internet where everything has gone online. Whether it comes to shopping online, booking tickets or business as...
Is Starting An Online Business Worth It In 2020?
For some, starting a business is a pipe dream that comes after retirement. Other people see starting a business as something that you do on the side of a stable career for some extra cash. Both of these can be true. Although, in the digital…
Cloud Computing Security Risks and How to Protect Cloud Customers from Ransomware
Cloud computing is gradually becoming the preferred choice of businesses to streamline different business processes. As per industry reports around 68% of the businesses use cloud technology while 19% are planning to integrate cloud computing into their business operations. There are also many reasons...
How to Utilize Technology to Succeed In Business Online? Few Pro Tips
What makes a business successful? The simplest answer is when the revenue is more than what the business spend on procuring or manufacturing its final product. This indirectly means if sales are higher the business is in profit and when there is profit there...
Strong Business Growth Strategies to Survive a Growth Stream
"Growth is never by mere chance; it is the result of forces working together." This we all know, but strategies are something that supports the team to be in the level of excellence. When a business has happy employees and happy customers, then more...
These Crucial Tips Will Help You Build a Brilliant Startup Team
No matter how strong your startup idea is, the success and future are entirely dependent on the team you build. Everyone in your startup team requires additional extra skills that can elevate your output and conclude with significant growth. Running a successful startup isn't possible...
Human Error Is The Lead Cause Of Data Breaches. What Can You Do?
In 2014, IBM published the Security Services 2014 Cyber Security Intelligence Index report. According to this document, over 95% of the security breaches investigated had human error as a contributing factor. That points out to the fact that the classic idea of a hacker...
7 Lessons You Should Learn From Customer Experience Podcast
Customer is King, and that's why people across the world always invest their full potential to make their customers happy in whatsoever manner. It is something interesting to discuss when you are in the digital world and are surrounded by countless customers looking forward...
How Technology Assist Clothing Rental Businesses to Thrive?
Technology certainly has transformed the way businesses used to operate a decade ago. Be it any sector or niche the technological integration has scaled the businesses to new heights. But why it is that technology has been able to transform the businesses around the...
Management Book Reading Tips to Boost Customer Experience
Serving your customers is essential, but it’s not easy at all to help them with the way they expect. Understanding your customers is vital before serving them to the fullest. But How? Different management courses teach you to master customer experience and deliver them the…
My Customer Service Journey
Alright, I had a lot of ups and downs over the years, but I feel like my relationship with my customers — from their experience in my web store to how I handle their complaints — has become the best it’s ever been. My journey…
Customer Service and Earning Trust as an Insurance Company
Selling insurance is not easy. For customers, insurance falls under the category of grudge purchases. Things they buy because they feel they have too; because they’d feel guilty if they didn’t, even if they would rather spend money on something else. Most customers would...
How Digital Transformation Helps Customer Service in Healthcare Industry
In the quest to deliver better customer service and differentiate from competitors, many key players in the healthcare industry today are more open to collaborate with technology partners, than they were in the last decade. With digital transformation, customer service in the healthcare industry...
How To Improve Customer Service With Chatbots
Like any customer service solution, chatbots will never be universally loved. However, there are many customers — especially in the younger generations — who love chatbots and are happy to use them in certain situations. In 2018, Forbes.com ran the headline “It's time for a...
Self-help Lessons and Customer Service
I’ve been doing a lot of work on myself lately, which has led me to read and watch a fair share of self-help material. A lot of it is nonsense, but I did find some valuable advice that I’ve been able to put to...
8 Undeniable Reasons Customer Service Is Important For Your Business
Whether you are a well-established firm or an emerging service provider, you have one thing in common i.e., the root of your business. For service/product-based companies, the customer is the only lifeline that can make or break a brand in the market. To some...
New Technologies That Can Help Protect Your Home
According to statistics, $5 billion is spent annually on anti-virus for our computers. We try anything and everything to keep our information safe, but can we say that we give our homes the same level of protection? For many, unexpected natural disasters, extreme weather...