Gus Strand
Service Matters
I'm a lifelong service practitioner and customer evangelist. I've spent the last 20 years in a career in corporate L&D and credit my service focus to a grandfather that had an "old school" small town hardware store. You know the type - worn wood floors, china and Osterizers in the front window, a pipe threader out back and everything - including hot coffee - in between. I've a DNA-level service and learning focus with experience in companies that defined service in ways that other companies strive for: Wal-Mart in Sam's day, Coldwater Creek, Harry & David, Dell and more.
Have you ever seen the old EDS commercial where they are building an airplane while it flies? Search "EDS Airplane Commercial" on YouTube if...
If I collect these momentary flashes of inspiration in to lists of Service Tenets, who knows, maybe someday I'll have a good list worth...
Having spent the better part of the last decade managing globally diverse and distributed teams, I've had a lion's share of team interaction issues...
"The first responsibility of a leader is to define reality. The last is to say thank you." Max dePree wrote that in his "Leadership is...
I've been in a few conversations lately both at and about work and in other forums (like church), and they have centered around those...