Gopal Devanahalli
Gopal Devanahalli
Vice President – Products, Platforms and Solutions for the Energy, Utilities, Communication & Services Business Unit of Infosys Limited.
Infographic: Better Business – Companies are Changing Up Their Customer Service Strategies
67% of consumers state they are inclined to spend more money with a company that provides top-notch customer service, and 75% of consumers are...
Infographic: Customer Care Change Up
Customers have had enough of waiting on the phone and getting the runaround. Each year, the collective consumer public thinks service gets a little...
Hell Hath No Fury Like a Customer Scorned
And the heat is usually felt by agents and businesses alike. Can there be a happily ever after? The vocal drill or exercising the vocal...
10 Ways to Transform Customer Service Experience in 2013
As the New Year approaches, I've been thinking about the state of customer service at enterprises. As someone who spends a lot of time...