Daria Leshchenko
Turning pains into gains: how to properly process customer feedback?
A business that asks for customers’ feedback is a business that cares. Cares about its reputation, the quality of its service, and the quality of its customer support. When it comes to user feedback, a customer communication team should build a structure and develop...
Supporting love: 5 times when customer service was involved in love stories
With St. Valentine’s Day around the corner, retailers expect a spike of customer activity and extra pressure on customer service. But the more customer-centric services are, the more they get engaged into people’s relationships throughout the year, not just on February 14th. We wanted...