Jeff Thompson
Jeff Thompson
Jeff Thompson brings over 20 years of expertise in developing innovative solutions for Fortune 500 for improving efficiency while and delivering better customer care and engagement. As CEO, UserEvents launched CxEngage™, a product that allows enterprises to consistently deliver great customer experiences by monitoring a customer's journey in real-time. When it veers towards an outcome that would impact customer retention or loyalty, CxEngage alerts the organization allowing it to respond in the moment.
Avoiding the #Fail: How to Engage Before Customers Become Brand Detractors
What if your organization could consistently deliver great customer experiences by monitoring your customer's journey? What if it could do this in real-time, and engage...