Gareth Cartman
Gareth Cartman
Gareth Cartman is Director of Digital Marketing at Clever Little Design, and blogs frequently on tech, marketing, customer service and Human Resources.
How to become a customer-centric organisation
So you want to become more customer-centric? Well, that's the first step. Knowing that you want to become more customer-centric puts you ahead of...
How to Actually Keep a Customer: A Lesson From The Coffee Shop
Offering world-class customer service varies little, in principle, whether you are serving coffee or installing servers. Get it right, and you can keep customers...
Why your CRM is better than a hot air balloon ride
If you’ve ever driven a super car around a race circuit, rode a zip wire through a remote forest or sampled wine in a...
Moving from Customer Service to Customer Care
However you measure customer service, making improvements is never simple. Organizations who have moved from good to great and are delivering world class service have...
Will technology receive a ‘WOW’ report for enhancing customer service?
How many times have you made a purchase on the high street, only to receive your receipt and be asked kindly by the cashier...
How to transform web data into leads
For anyone obsessed by their website statistics (as I am), you will know that the majority of people who interact with your site do...